Terms of service

1. These terms

These terms apply to services provided by Swift Solution to business customers in the United Kingdom. They are supplemented by the specific plan details set out in your order confirmation, which take precedence where there is any conflict.

2. Services

We provide the services described in your chosen plan, which may include website design and hosting, AI chatbot deployment, AI voice receptionist configuration, lead pipeline automation, business process automation and ongoing management. The specific inclusions and any usage allowances are those stated for your plan.

3. Fees and payment

A one-off setup fee is payable before the build begins. The monthly fee is payable monthly in advance by direct debit or card. Usage beyond your plan's stated allowances (for example telephony minutes) is charged at cost plus a handling fee, and we will notify you before you approach an allowance limit. All fees are exclusive of VAT where applicable.

4. Term and cancellation

Services are provided on a rolling monthly basis with no minimum term. Either party may terminate by giving 30 days' written notice. On termination we will, at your request, export your website content and CRM data to you in a commonly used format. Setup fees are non-refundable once the build has begun.

5. Your responsibilities

You agree to provide accurate information about your business, to review and approve content and automated messaging before it goes live, to ensure you have the right to use any materials you supply to us, and to comply with applicable law in your use of the services — including UK GDPR and PECR where the services involve communicating with your own customers.

6. Intellectual property

You own your domain, your brand, your content and your customer data. We retain ownership of our own underlying methods, templates and tooling. On full payment, you receive a perpetual licence to the website content and configuration we produce for you.

7. Data protection

Where we process personal data on your behalf we act as a processor and you act as the controller. We will process that data only on your documented instructions, apply appropriate technical and organisational measures, assist you with data subject requests, and return or delete the data on termination. Our handling of your own data is described in our privacy policy.

8. Service levels and availability

We aim for high availability but do not guarantee uninterrupted service, as parts of the system depend on third-party infrastructure. We monitor the systems we operate and will act promptly to resolve faults. Scheduled maintenance will be notified in advance where practicable.

9. Limitations

We do not guarantee any specific commercial outcome, level of enquiries, or revenue. AI systems can make mistakes; we test thoroughly, configure escalation to a human where a system is uncertain, and review performance monthly, but we cannot warrant that every automated response will be correct. You remain responsible for the commercial decisions you take.

10. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law. Subject to that, our total liability in any twelve-month period is limited to the fees you paid us in that period, and we are not liable for indirect or consequential loss, or for loss of profit, revenue or anticipated savings.

11. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

12. Contact

Questions about these terms: gavinmccall@swiftsolution.io or +44 7422 633 199.